How to Raise an Enquiry
Raise all payroll-related enquiries online via the Employee Self Service Portal. For example, payroll enquiries could be related to your pay slip, payments (allowances and deductions), tax enquiries, official payroll documents, and so on.
You can either raise an enquiry via 'Your cases' area or via the AskHR chat bot below.
To raise a payroll-related enquiry or request:
- Go to the Employee Self Service Portal.
- Click the Cases tab.
- Click the New Case button.
- Enter details of your enquiry or request.
- If you have documentation to support your payroll enquiry or request, you can upload it as an attachment at the bottom of the form (please see below for further details).
- Click Submit.
- You will be automatically updated on the status of your enquiry with acknowledgement emails sent from Global Payroll Services. You can also view the status of your enquiry through the Employee Self Service Portal at any time
Supporting documentation:
If you have physical documentation to support your payroll enquiry or request, scan the documentation, and then attach the file or files to the payroll enquiry.
Once scanned, the following documents only, then need to be taken to HR to store for audit purposes:
- Original MATB1 Maternity Leave Form
- Original Doctor's Letter
- Copy of Deed Poll Certification or Marital Certification (to support a name change)